This is a great book on selling with out the pressure, increasing sales and increasing customer service, through increased customer contact.

Dr Michael Hewitt-Gleeson is a Melbourne-based
author, motivational speaker and cognitive scientist,
whose research has been in designing human
thinking strategies and what he calls ‘software for the
brain’. In 1979 he co-founded the School of Thinking
in New York City with Dr Edward de Bono and in 1980,
Dr de Bono was Michael’s tutor for the world’s first
PhD in Lateral Thinking. Since then, Michael’s training
lessons have reached over 70 million people
worldwide. He is acknowledged for having provided
the theoretical base for the current trend of
‘customer-driven’ strategies which informed sales
and marketing in the 1980s and ’90s and led to the
evolution of darwinian marketing, e-commerce,
permission marketing and viral marketing.
Download an e-book copy at Dr Michael Hewitt-Gleeson is a Melbourne-based
author, motivational speaker and cognitive scientist,
whose research has been in designing human
thinking strategies and what he calls ‘software for the
brain’. In 1979 he co-founded the School of Thinking
in New York City with Dr Edward de Bono and in 1980,
Dr de Bono was Michael’s tutor for the world’s first
PhD in Lateral Thinking. Since then, Michael’s training
lessons have reached over 70 million people
worldwide. He is acknowledged for having provided
the theoretical base for the current trend of
‘customer-driven’ strategies which informed sales
and marketing in the 1980s and ’90s and led to the
evolution of darwinian marketing, e-commerce,
permission marketing and viral marketing.

Download an ebook copy of the book at http://www.newsellcoaching.com/wombatbook.pdf